Where are your products designed & made?
Our Wild Throws are designed by us here in South Australia, we then work
closely with our team of artisans in India who hand-make each throw
ethically & with love
Do you offer refunds or exchanges on change-of-mind products?
No, we will only refund / exchange if your product is deemed to be faulty
Where will my order be shipped from?
Your order will be shipped from South Australia or Florida in the United States depending on where you are ordering from.
Do you ship worldwide?
Yes we do ship worldwide! If you cannot find your country location at checkout, please email us!
What are your shipping charges?
Regular shipping Australia and USA wide is FREE when you sign up to our mailing list!
Alternatively, regular shipping is $10.95 or $13.95 for express. We will ship via Australia Post or Sendle. If in the USA via USPS, UPS and FEDEX, whichever provides a faster shipping experience for your location. Express options are not always available to Rural areas, including some parcel collect locations.
International shipping world wide including tracking is $34.95 and please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own countries policy on importing goods.
What are the care instructions for your throws?
We recommend spot cleaning / gentle hand-wash, our throws are 100% natural cotton & some designs are delicate fabrication, so handle with love.
We also recommend giving them (our cream throws, the palm, mandala + moonshine in particular) a big shake outside as soon as you receive, to remove any residue fibres from the embroidery / tufting. As our throws are made from 100% cotton, and not chemically treated post-production, this is normal. A chemical treatment would help the fibres bond together, but we’ve opted out of this process to keep the product as earth friendly as possible. After a few washes / over time, this should reduce completely and there won’t be any ongoing reside of fibres from your throw.
Please ensure you don’t store this throw in direct sunlight or dry in direct sunlight after washing, or naturally sunlight fading will occur, as our coloured throws are made of natural dyes including vegetables, iron, and some tree matters.
What is your sustainability approach?
Our products have been made with the environment at heart, and we have a zero plastic policy. We receive our pieces plastic-free from India, quality check each item, and then wrap them in 100% compostable, biodegradable or recycled packaging, which you can put in your green waste / compost / recycle bin.
Each quarter, we will also support environmental organizations in need, with a portion of our profits donated.
For 2021, for every order placed, we plant one tree with One Tree Planted.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org